GOVERNANCE
COMPLIANCE
Compliance with the RSPO is voluntary; however, we have made the commitment to comply with the programme’s seven Principles and Criteria (P&C) because we recognise their value in ensuring responsible and ethical operations.
We also adhere to the following laws:
- Employment Act 1955
- Minimum Wages Order 2020
- Environmental Quality Act 1974
- Factories and Machinery Act 1967
- Occupational Safety and Health Act 1994
- Employees’ Minimum Standards of Housing, Accommodations and Amenities Act 1990
- Children and Young Persons (Employment) Act 1966
- Industrial Relations Act 1967
PRODUCT QUALITY
We always ensure the highest quality of our palm products as this determines their marketability, guided by our Quality Policy, which articulates our expectations of all our estates and mills in line with the high standards imposed and expected by regulators, stakeholders and our customers.
OTHER EFFORTS INCLUDE:
ANTI-CORRUPTION
We demonstrate our commitment to upholding integrity and creating a business environment that is free from corruption by establishing policies that clearly state our zero tolerance for corruption.
Anti-bribery related policies:
- Anti-Bribery and Corruption
- Conflicts of Interest
- Due Diligence
- Gift and Entertainment
- Referral Letter
- Whistle-Blowing
ABMS certified since
4 June 2021
CUSTOMER SATISFACTION
Actively encourage continuous feedback from customers to keep improving the quality of our products and services.
By conducting an annual customer satisfaction survey, we are able to engage with our customers in an organised and constructive manner, identify product quality issues, and take prompt action where necessary.
TRANSPARENCY & TRACEABILITY
Implement a fully traceable and transparent supply chain whereby our products can be traced right back to their source.
Achieving full palm oil traceability requires us to track our entire palm oil production process at each step, from planting to trading.
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FFB SUPPLIER
ACHIEVEMENTS
ANTI-CORRUPTION
Signed the Malaysia Anti-Corruption Commission (MACC) Declaration of Corruption-Free Pledge in 2023
ANTI-BRIBERY
Obtained the Anti-Bribery Management System (ABMS) Certification in 2021
VENDOR ACCOUNTABILITY
Established the VENDOR INTEGRITY PLEDGE signed by 15 of our main vendors to prevent bribery, collusion or other corrupt practices, ensuring transparency and accountability in procurement processes
LOOKING AHEAD
2025
100%
Traceable supply chain
2027
TOP 5
Ranking